This week, BLS celebrates National Customer Service Week. We work every day to ensure you have a positive experience when you connect with us. Whether answering questions from the public, speaking at events, designing our website and releases, or helping businesses and households throughout the data collection process, BLS staff always put the customer first. It’s just the way we do business here.
Providing direct access to our experts is a cornerstone of the BLS culture of making our data accessible to all. This accessibility helps ensure that data users get the information they need quickly and easily. Each BLS program and regional office posts telephone numbers and email addresses that take you directly to the experts. I encourage you to take advantage of this wonderful service. Every year BLS economists and information specialists help thousands of data users. These information seekers, ranging from students to Congressional staff, are trying to find data that will help them make informed decisions.
Besides answering information calls and emails, BLS experts serve customers by speaking at events around the country. Speakers are available to discuss many topics about the U.S. labor market and economy. If you want to have a BLS speaker attend your event, please check out the BLS Speakers’ Page.
Another important way BLS staff help the public is through the data collection process. Every day, our economists and economic assistants collect data from businesses and households. We use these data to produce statistics about the national and regional labor markets. We always ask ourselves and our customers, the respondents, how we can improve efficiency. Whether we collect data by phone, using the Internet or other electronic options, or through personal visits, BLS staff mix high-tech methods with the high touch of building personal relationships. This ensures we receive the highest quality, most accurate data possible, with the lowest burden on respondents.
I thank our customers and my staff here at BLS, who work together to ensure we deliver the best possible data for the public to make decisions that shape the future.