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Occupational Employment and Wage Statistics

Occupational Employment and Wages, May 2018

15-1151 Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes "Network and Computer Systems Administrators" (15-1142).

National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3) 		Mean hourly
wage		 Mean annual
wage (2) 		Wage RSE (3)
630,700 0.8 % $26.46 $55,050 0.4 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median) 		75% 90%
Hourly Wage $15.01 $18.90 $24.51 $31.56 $40.63
Annual Wage (2) $31,220 $39,310 $50,980 $65,640 $84,510

Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 144,320 6.89 $27.15 $56,470
Elementary and Secondary Schools 35,360 0.41 $23.38 $48,630
Management of Companies and Enterprises 31,860 1.34 $27.14 $56,460
Colleges, Universities, and Professional Schools 29,030 0.95 $25.57 $53,190
Employment Services 28,740 0.78 $24.79 $51,570

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 144,320 6.89 $27.15 $56,470
Software Publishers 24,710 6.27 $28.95 $60,210
Data Processing, Hosting, and Related Services 18,110 5.68 $26.57 $55,260
Computer and Peripheral Equipment Manufacturing 6,290 4.01 (8) (8)
Professional and Commercial Equipment and Supplies Merchant Wholesalers 22,860 3.42 $26.17 $54,440

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Pipeline Transportation of Crude Oil (8) (8) $43.23 $89,920
Monetary Authorities-Central Bank 490 2.66 $38.59 $80,260
Natural Gas Distribution 590 0.54 $35.30 $73,420
Waste Treatment and Disposal 110 0.12 $35.28 $73,380
Postal Service (federal government) 170 0.03 $34.62 $72,020

Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 70,510 4.15 0.95 $31.90 $66,350
Texas 60,380 4.98 1.14 $25.12 $52,250
New York 45,190 4.81 1.10 $28.92 $60,160
Florida 41,560 4.83 1.11 $23.68 $49,260
Illinois 24,920 4.16 0.95 $25.49 $53,020




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Utah 9,440 6.49 1.49 $24.04 $50,000
Arizona 16,700 5.99 1.37 $25.04 $52,090
Montana 2,710 5.85 1.34 $22.14 $46,060
District of Columbia 4,110 5.77 1.32 $34.14 $71,020
Washington 18,630 5.72 1.31 $29.89 $62,180




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 4,110 5.77 1.32 $34.14 $71,020
California 70,510 4.15 0.95 $31.90 $66,350
New Jersey 13,910 3.44 0.79 $31.38 $65,260
Massachusetts 19,360 5.42 1.24 $30.70 $63,860
Washington 18,630 5.72 1.31 $29.89 $62,180





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA 41,940 4.42 1.01 $31.08 $64,640
Los Angeles-Long Beach-Anaheim, CA 23,640 3.86 0.89 $28.50 $59,270
Dallas-Fort Worth-Arlington, TX 22,960 6.43 1.48 $24.86 $51,720
Chicago-Naperville-Elgin, IL-IN-WI 20,100 4.33 0.99 $25.92 $53,910
Washington-Arlington-Alexandria, DC-VA-MD-WV 19,090 6.09 1.40 $30.97 $64,430
Boston-Cambridge-Nashua, MA-NH 17,250 6.25 1.43 $31.23 $64,960
Atlanta-Sandy Springs-Roswell, GA 17,070 6.36 1.46 $26.26 $54,620
San Francisco-Oakland-Hayward, CA 14,830 6.13 1.41 $35.39 $73,600
Houston-The Woodlands-Sugar Land, TX 14,270 4.79 1.10 $28.97 $60,250
Seattle-Tacoma-Bellevue, WA 13,630 6.87 1.58 $31.37 $65,240