Occupational Employment and Wages, May 2018

43-4051 Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.

National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1)	Employment RSE (3)	Mean hourly wage	Mean annual wage (2)	Wage RSE (3)
2,871,400	0.5 %	$17.53	$36,470	0.2 %

Percentile wage estimates for this occupation:

Percentile	10%	25%	50% (Median)	75%	90%
Hourly Wage	$10.65	$12.85	$16.23	$20.66	$26.59
Annual Wage (2)	$22,140	$26,730	$33,750	$42,970	$55,310

Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry	Employment (1)	Percent of industry employment	Hourly mean wage	Annual mean wage (2)
Business Support Services	320,020	35.42	$14.83	$30,840
Agencies, Brokerages, and Other Insurance Related Activities	166,720	14.36	$18.71	$38,920
Credit Intermediation and Related Activities (5221 And 5223 only)	159,810	7.95	$17.88	$37,190
Insurance Carriers	145,220	12.41	$19.22	$39,970
Employment Services	111,670	3.05	$16.40	$34,110

Industries with the highest concentration of employment in this occupation:

Industry	Employment (1)	Percent of industry employment	Hourly mean wage	Annual mean wage (2)
Business Support Services	320,020	35.42	$14.83	$30,840
Agencies, Brokerages, and Other Insurance Related Activities	166,720	14.36	$18.71	$38,920
Electronic Shopping and Mail-Order Houses	54,290	13.65	$16.39	$34,090
Insurance Carriers	145,220	12.41	$19.22	$39,970
Cable and Other Subscription Programming	5,860	10.87	$19.71	$41,000

Top paying industries for this occupation:

Industry	Employment (1)	Percent of industry employment	Hourly mean wage	Annual mean wage (2)
Postal Service (federal government)	50	0.01	$32.97	$68,580
Natural Gas Distribution	7,910	7.24	$28.78	$59,870
Aerospace Product and Parts Manufacturing	1,820	0.37	$24.82	$51,620
Support Activities for Water Transportation	430	0.46	$24.53	$51,030
Electric Power Generation, Transmission and Distribution	20,460	5.20	$23.20	$48,250

Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.

States with the highest employment level in this occupation:

State	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
Texas	282,940	23.36	1.18	$16.24	$33,770
Florida	251,790	29.25	1.47	$16.21	$33,730
California	207,100	12.18	0.61	$20.12	$41,850
New York	159,010	16.94	0.85	$19.63	$40,830
Pennsylvania	124,320	21.26	1.07	$17.79	$37,000

States with the highest concentration of jobs and location quotients in this occupation:

State	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
Arizona	101,290	36.31	1.83	$16.62	$34,570
Utah	50,830	34.91	1.76	$16.25	$33,790
Florida	251,790	29.25	1.47	$16.21	$33,730
South Carolina	54,050	26.21	1.32	$15.54	$32,320
Wisconsin	72,200	25.34	1.28	$18.20	$37,850

Top paying States for this occupation:

State	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
District of Columbia	7,020	9.86	0.50	$22.54	$46,880
Massachusetts	65,010	18.20	0.92	$20.97	$43,620
California	207,100	12.18	0.61	$20.12	$41,850
Connecticut	30,950	18.64	0.94	$19.79	$41,160
New York	159,010	16.94	0.85	$19.63	$40,830

Metropolitan areas with the highest employment level in this occupation:

Metropolitan area	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA	154,510	16.27	0.82	$20.28	$42,170
Dallas-Fort Worth-Arlington, TX	96,980	27.18	1.37	$17.49	$36,380
Chicago-Naperville-Elgin, IL-IN-WI	95,850	20.65	1.04	$18.97	$39,450
Phoenix-Mesa-Scottsdale, AZ	79,070	38.49	1.94	$17.23	$35,850
Los Angeles-Long Beach-Anaheim, CA	77,870	12.73	0.64	$19.49	$40,540
Miami-Fort Lauderdale-West Palm Beach, FL	73,760	28.48	1.44	$16.88	$35,120
Atlanta-Sandy Springs-Roswell, GA	72,980	27.20	1.37	$17.94	$37,310
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD	61,980	21.76	1.10	$19.16	$39,850
Houston-The Woodlands-Sugar Land, TX	58,540	19.63	0.99	$16.98	$35,330
Tampa-St. Petersburg-Clearwater, FL	52,010	39.62	2.00	$16.27	$33,830