Pharmacy technicians spend much of their time interacting with customers.
Pharmacy technicians usually need a high school diploma or equivalent and learn their duties through on-the-job training, or they may complete a postsecondary education program in pharmacy technology. Most states regulate pharmacy technicians, which is a process that may require passing an exam or completing a formal education or training program.
Education and Training
Pharmacy technicians usually need a high school diploma or equivalent and typically learn their duties through on-the-job training. The training periods vary in length and subject matter according to the employer’s requirements.
Other pharmacy technicians enter the occupation after completing postsecondary education programs in pharmacy technology. These programs are usually offered by vocational schools or community colleges. Most programs award a certificate after 1 year or less, although some programs last longer and lead to an associate’s degree. They cover a variety of subjects, such as arithmetic used in pharmacies, recordkeeping, ways of dispensing medications, and pharmacy law and ethics. Technicians also learn the names, uses, and doses of medications. Most programs also include clinical experience opportunities, in which students gain hands-on experience in a pharmacy.
The American Society of Health-System Pharmacists (ASHP) accredits pharmacy technician programs that include at least 600 hours of instruction over a minimum of 15 weeks. In 2017, there were 309 fully accredited programs, including a few in retail drugstore chains.
Licenses, Certifications, and Registrations
Most states regulate pharmacy technicians in some way. Consult state Boards of Pharmacy for particular regulations. Requirements for pharmacy technicians in the states that regulate them typically include some or all of the following:
- High school diploma or GED
- Formal education or training program
- Continuing education
- Criminal background check
Some states and employers require pharmacy technicians to be certified. Even where it is not required, certification may make it easier to get a job. Many employers of pharmacy technicians will pay for employees to take the certification exam.
Two organizations offer certification. The Pharmacy Technician Certification Board (PTCB) certification requires a high school diploma and the passing of an exam. Applicants for the National Healthcareer Association (NHA) certification must be at least 18 years old, have a high school diploma, and have completed a training program or have 1 year of work experience. Technicians must recertify every 2 years by completing 20 hours of continuing education courses.
Customer-service skills. Pharmacy technicians spend much of their time interacting with customers, so being helpful and polite is required of pharmacy technicians in a retail setting.
Detail oriented. Serious health problems can result from mistakes in filling prescriptions. Although the pharmacist is responsible for ensuring the safety of all medications dispensed, pharmacy technicians should pay attention to detail so that complications are avoided.
Listening skills. Pharmacy technicians must communicate clearly with pharmacists and doctors when taking prescription orders. When speaking with customers, technicians must listen carefully to understand customers’ needs and determine if they need to speak with a pharmacist.
Math skills. Pharmacy technicians need to have an understanding of the math concepts used in pharmacies when counting pills and compounding medications.
Organizational skills. Working as a pharmacy technician involves balancing a variety of responsibilities. Pharmacy technicians need good organizational skills to complete the work delegated by pharmacists while at the same time providing service to customers or patients.