|Quick Facts: Customer Service Representatives|
Customer service representatives interact with customers to handle complaints, process orders, and answer questions.
Customer service representatives are employed in nearly every industry. Most work full time.
Customer service representatives typically need a high school diploma and are trained on the job. They should be good at communicating with people and adept at using computers.
Employment of customer service representatives is projected to decline 2 percent from 2018 to 2028. There will be less demand for customer service representatives as more of their tasks become automated.
Explore resources for employment and wages by state and area for customer service representatives.
Compare the job duties, education, job growth, and pay of customer service representatives with similar occupations.
Learn more about customer service representatives by visiting additional resources, including O*NET, a source on key characteristics of workers and occupations.